Speaking from years of experience, I can definitively tell you that the most successful implementations are those that have done thorough training for project team members and end users. As many of our clients know, the time, resources and costs associated with training development and execution can be quite significant.
One of the best tools for training on PeopleSoft is the web-based UPK (User Productivity Kit). You can purchase developer licenses or you can purchase the content. If you purchase content then you get all of the pre-developed training for a particular module. For example, if you buy UPK and the content for Inventory you would get all the training associated with all of the business processes for Inventory. This includes the online training as well as documentation such as job aides, system process documents and test aides.
One of the areas that many clients underestimate when it comes to training is the knowledge required to maintain the system. Employees will leave, new employees will be on-boarded and unless you have a perpetual training program similar to what was established during the actual implementation, you run the risk of insufficient ongoing training (the loss of tribal knowledge). The beauty of UPK is that it is always available for current employees who need a refresher as well as brand new hires who need to be introduced to the current software and business processes.
UPK is a key component to PeopleSoft training, and it shouldn’t be ignored. Here is a datasheet on UPK [PDF] that delves into more detail.
While a datasheet is nice, there is nothing better than seeing it in action. Below is a brief video outlining some of the features of UPK. Enjoy.
MIPRO Consulting main website.