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Customer Projects
MIPRO Customer Projects
AAA Michigan
AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services.
In addition to MIPRO optimizing AAA’s PeopleSoft eProcurement application and setting up a new vendor on the eProcurement Direct Connect punch-out system, AAA took advantage of MIPRO’s PeopleTools 8.5 Upgrade packaged service. This fixed fee, lab approach to a PeopleTools upgrade provided AAA with the new functionality and capabilities of the latest toolset from Oracle.
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Amerisure Insurance
Amerisure Mutual Insurance Company is one of the nation’s leading regional property and casualty insurance companies. Since 1912 Amerisure has provided services to mid-sized commercial enterprises in manufacturing, construction and healthcare across the United States.
MIPRO’s relationship with Amerisure started in a very interesting fashion. Amerisure evaluated companies to assist them their PeopleSoft 8.9 GL and AP applications. While MIPRO was said to have the most comprehensive RFP response and experience, Amerisure selected a vendor who thought they could perform the project with fewer resources and in a shorter timeframe.
Halfway through the engagement Amerisure contacted MIPRO requesting our services and expertise to help them get the project back on track. Not only was MIPRO pleased to assist, but they honored the discounted full project rates quoted originally, even for this smaller segment.
Since that first interface MIPRO has been asked back to assist Amerisure with implementing, upgrading and optimizing other PeopleSoft applications.
“Although we’ve used other consulting firms for our PeopleSoft upgrades, we found MiPro consulting to be superior in consultant expertise and experience. MiPro Consulting has consistently provided us with very candid and insightful advice. We highly recommend MiPro Consulting.”.”
– Matt Peterson, Director of Finance, Amerisure
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BDO Seidman
For over 100 years BDO has provided professional services in the areas of assurance, tax, financial advisory and consulting to a wide range of publicly traded and privately held companies. As a long-term PeopleSoft customer, BDO has faced the challenge of upgrading the applications several times. MIPRO was initially engaged in 2006 to provide consulting support for the implementation of AR/Billing. In 2008, MiPro was again engaged to provide support for the PeopleSoft applications. The engagement started with an upgrade workshop for the planned upgrade from HCM v8.3 to v9.0. Subsequent to the Upgrade Workshop, MiPro provided resources to support the technical aspects of the upgrade.
Again in April 2008, MiPro was engaged to provide technical leadership and guidance for the planned upgrade of Financials from v8.8 to v9.1. As part of this process, MiPro conducted several planning workshops and provided guidance to the BDO during the upgrade.
MIPRO’s most recent engagement was in July 2010 where MiPro provided a consulting resource to support a variety of technical efforts on the financials applications. This work included a mix of customizations and reporting.
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Calpine Corporation
Founded in 1984, Calpine is a major U.S. power company, capable of delivering approximately 28,000 megawatts of clean, cost-effective, reliable and fuel-efficient electricity to customers and communities in 20 states in the U.S. and Canada. The company owns, leases and operates low-carbon, natural gas-fired and renewable geothermal power plants.
Calpine engaged MIPRO to optimize the use of their PeopleSoft 9.1 FSCM products. The primary project objective was to help Calpine better leverage the use of their Project Costing, Accounts Receivable, Billing and Asset Management modules to accumulate all transaction related data related to Calpine’s various project types.
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Chrysler
Since 1925 Chrysler has been a mainstay in Detroit designing and manufacturing automobiles commonly known as one of the “big three” auto makers. Chrysler has been using PeopleSoft HCM since the early 1990s.
MIPRO has engaged with Chrysler multiple times over the years, most recently assisting with the global roll out and implementation of the PeopleSoft HCM module ePerformance. MIPRO also conducted upgrade workshops related to Chryslers move from 8.9 HCM.
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City of Fort Worth
With bragging rights to be where the West began, the City of Fort Worth has a population of more than 700,000, spans some 350 square miles in North Texas. The city has a budget of approximately $1.3 billion and is responsible for economic and workforce development, public education, transportation, and public safety.
MIPRO worked with the City of Fort Worth to review and optimize their use of PeopleSoft Payroll 9.1. MIPRO helped the city classify and solve payroll related errors and provided both system and process related improvements that helped dramatically increase payroll accuracy and as a result cut down the number of individuals required to track errors.
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Dominos
Founded in 1960, Domino’s Pizza is the recognized world leader in pizza delivery operating a network of stores in the United States and international markets spanning 9,000 corporate and franchised stores in 60 countries and all 50 U.S. states.
MIPRO and Domino’s relationship began unofficially in 1996 when Bernadette Sprawka, a founder of MIPRO then an Account Manager at PeopleSoft, worked with Domino’s on their initial implementation of PeopleSoft’s Financial and HCM applications. Since the inception of MIPRO, Domino’s has reached out multiple times utilizing MIPRO’s expert PeopleSoft Financials and technical resources.
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Drummond Company
Drummond is principally engaged in the business of mining, purchasing, processing and selling of coal. The Company’s U.S. mining operations are located in Alabama. The international mining operations are located in Colombia, serving customers in both the U.S. and Europe. Drummond is the largest merchant coke producer in the U.S.
MIPRO was selected by Drummond to implement PeopleSoft’s Maintenance Management solution. MIPRO’s project manager and Asset Lifecycle Management experts worked closely with the Drummond team both in Alabama and Columbia, South America. MIPRO engaged directly with the field operations in the mines. Drummond was MIPRO’s third ALM implementation and because of the unique conditions and location, it was MIRPO’s most unique project to date.
MIPRO was engaged in change management, training and the utilization of the User Productivity Kit (UPK).
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East Kentucky Power Cooperative (EKPC)
Supplying energy to 511,000 homes, farms and businesses throughout East Kentucky, EKPC had reached a point where they knew they needed to make a change. Antiquated systems and processes were making it difficult to grow. EKPC was operating on PeopleSoft Financials and Supply Chain 7.5 (unsupported) and HCM 9.0 all on an Informix database.
After an extensive evaluation EKPC selected MIPRO to upgrade to 9.0 Financials and Supply Chain applications, implement new HCM modules, switch to an Oracle database and implement Oracle’s PeopleSoft ALM replacing their current maintenance management solution. MIPRO engaged with EKPC in June 2009 and successfully deployed the applications on-time and within budget May 2010.
MIPRO coordinated the efforts of the joint customer/vendor team totaling 54 individuals. Key roles for MIPRO included an on-site Project Manager, on-site functional leads, change management/training expertise as well as an off-shore technical resource team. As a part of every process MIPRO included knowledge transfer to EKPC’s staff.
“I can’t tell you how much we appreciate MIPRO’s resources. They are all great in their individual specialties, as a team they are unstoppable. Vijay specifically is beyond talented. He is a great problem solver and doesn’t shy away from helping us at any time”
– Robbin King, Project Lead, EKPC HR Generalist
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ITC Transmission (ITC)
ITC is an electric transmission company serving an area of 80,000 square miles in five states.
Experiencing rapid growth, ITC’s systems, PeopleSoft 8.8 Supply Chain and Financials, were showing their age. PeopleSoft 9 offered many compelling features, but ITC’s 8.8 installation was heavily customized, particularly in the area of Supply Chain.
ITC decided to upgrade Financials and Supply Chain to version 9.0 (including AR/Billing), as well as implement Supply Planning. MIPRO Consulting led a fourteen month upgrade and implementation of the additional modules. Customizations were absorbed into 9.0 or preserved if necessary. The project was an unqualified success, but ITC’s CIO, Dennis DesRosiers is quick to point out that wasn’t because of blind luck.
“MIPRO made the strong suggestion early on that we sit down and candidly talk about risks, especially as they related to Supply Chain activities. They worked with me to manage expectations so everyone here at ITC realistically understood the situation. Without this exercise, the project could have turned ugly with lots of finger-pointing. MIPRO brought veteran forethought to the project.”
– Dennis DesRosiers, CIO, ITC
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Jefferson County Public Schools (Jeffco)
Jeffco is the largest school districts in Colorado and ranks as the 35th largest in the United States. With more than 14,000 employees, Jeffco has 152 schools located over 777 square miles. Wanting to continue to gain more value from their Oracle PeopleSoft applications, Jeffco focused their attention to the challenges they were experiencing with their legacy Maintenance Management solution.
The work order system for managing maintenance, both preventive and break-fix, was experiencing challenges in terms of scheduling, procurement, inventory, and cost accounting. Couple this with a lack of integration with the PeopleSoft financials application and there was real opportunity for functionality improvements as well as cost reductions.
In July of 2010, Jeffco selected MIPRO to lead a three-phase implementation of the Oracle PeopleSoft ALM solution. The first phase addresses improving maintenance management while fully integrating to the PeopleSoft financials installation.
“Our goal was to select an industry leading consulting organization to implement PeopleSoft ALM. It became very clear, that MIPRO was the only organization that had industry expertise and the talent to lead our implementation. MIPRO brought a team of consultants to Jeffco that hit the road running. The implementation has been fun and rewarding, largely due to the leadership of MIPRO.”
– Scott Paulson, Manager, Jeffco Schools
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Kelly Services
Kelly Services is a Fortune 500 company offering services that include temporary staffing, outsourcing, vendor on-site and full-time placement. Kelly Services operates in 37 countries and employs more than 530,000 individuals annually, in areas including office services, accounting, engineering, information technology, law, science, marketing, creative services, light industrial, education, and health care.
With Kelly Services’ dedication to continuously improving their customer’s experience, they embarked on a project to automate many back-office processes utilizing some of PeopleSoft’s financial applications as well as Payroll. Kelly Services led and staffed the overall project team while MIPRO provided key implementation resources throughout the project. At one point MIPRO had five resources engaged with the Kelly Services project team.
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Kiewit
Kiewit is the #1 contractor for large scale highways, bridges, hydro dams, underground tunnels, commercial buildings, power generation plants, water treatment facilities, transmission lines and railroads. For over 125 years Kiewit’s 14,000+ employees have delivered world-class solutions to projects throughout the United States and Canada of every size, in every market.
Kiewit was looking to get more from their PeopleSoft HCM applications. MIPRO was asked to complement Kiewit’s team to implement ePerformance, Enterprise Learning Management, Stock Administration, eBenefits, Absence Management and Manager Self Service.
Kiewit provided project management and key subject matter experts. MIPRO, in addition to PeopleSoft product expertise, helped define business processes, recommended industry best practices and supported all project activities including fit gap sessions, configuration, testing planning and execution, and training development.
“The daily issues never got in the way of issue resolution: the relationship stayed strong and issues were solved at a higher level. The relationship was never degraded. MIPRO made it clear that they were willing to solve issues to our satisfaction. You don’t see that sort of dedication too often.”
– Michael Geary, CIO, Kiewit
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Learning Care Group (LCG)
LCG provides early education and care services to children between the ages of six weeks and 12 years under its umbrella of brands: The Children’s Courtyard, Childtime Learning Centers, La Petite Academy, Montessori and Tutor Time Child Care/Learning Centers. With more than 1,100 schools with a capacity to serve to 166,000 children
MIPRO has assisted LCG in multiple areas over the past five years. That assistance has included implementations, upgrades and optimizations ranging from providing a single resource for a specific objective to leading and staffing an entire project team for larger engagements. MIPRO has helped LCG through a smooth transition of their newly acquired business units, worked with LCG’s financials team on their PeopleSoft Asset Management and General Ledger applications and assisted LCG’s human resources department by implementing PeopleSoft HCM self-service, consolidating benefits into one system and bringing their outsourced payroll in-house into PeopleSoft Payroll.
“The MiPro talent pool is deep. It’s not wide or broad, but focused, intelligent, and directed. I found this to be a key differentiator to some of the larger firms that have the quantity but not the quality of resources.”
– Chris Pesola, Director of Application Services, LCG
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North Shore Long Island Jewish Health Services
The North Shore-Long Island Jewish Health System was founded in 1997 creating a healthcare network that includes hospitals, rehabilitation and skilled nursing facilities, a home care network, a hospice network, and progressive care centers offering a range of outpatient services.
Headquartered in Great Neck, New York, North Shore-LIJ is the largest integrated health system in New York State. Its service area encompasses more than 7 million people throughout New York City and Long Island. With more than 43,000 employees, North Shore-LIJ is the largest employer on Long Island, and the ninth largest employer in New York City.
Over the years MIPRO has done multiple engagements for North Shore, all related to their PeopleSoft HCM solution. Most recently MIPRO did an HR upgrade.
“Scott added immeasurable value with both his technical and functional skills and knowledge of the PeopleSoft HR application, making him a tremendous asset throughout our implementation. He is extremely professional and thorough with all his work and was totally dedicated throughout the lifecycle of the project. He documented and completely transitioned all knowledge before taking on other assignments.”
– Anthony DiFilippi, Corporate Director, HRIT
North-Shore/Long Island Jewish Health System
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Novation
Novation LLC was established in 1998 through the consolidation of the supply programs of national health care alliances VHA and University HealthSystem Consortium (UHC). As the industry’s largest contracting services company, Novation serves the purchasing needs of nearly 25,000 VHA and UHC member organizations and more than 15,000 Provista customers. Novation delivers unmatched supply savings and value through its extensive suite of contracting services, including contract development and management, supply chain performance tools and data and supply industry advocacy.
Many of Novation’s clients are hospital systems that use PeopleSoft financials and procurement products. Novation’s spend management / business intelligence tools rely on data resident in the client’s PeopleSoft systems. MIPRO, recognized by Novation for their PeopleSoft SCM expertise, was selected as Novation’s expert to develop and automated process to extract data from Novation clients PeopleSoft systems.
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San Diego Unified School District (SDUSD)
SDUSD serves nearly 132,000 students in pre-school through grade 12 and is the second largest district in California. The district includes more than 225 educational facilities with 15,924 full-time equivalent employees. More than 6,600 teachers are in classrooms at the district’s various educational facilities, which include 107 traditional elementary schools, 11 K-8 schools, 24 traditional middle schools, 28 high schools, 45 charter schools, and 13 atypical/alternative schools.
MIPRO led the implementation and deployment of PeopleSoft 9.1 Project Costing for the district. The approach started with a workshop designed to provide a solid project platform for the combined MIPRO/SDUSD team. MIPRO worked to help SDUSD identify and adopt best practices for project costing activities and converted to those practices into PeopleSoft business processes. In addition, MIPRO let the testing, training, and roll-out efforts.
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Senco Products
If you’ve got a screw loose, Senco Brands has got the fastener. The company makes air-powered, battery-powered, and gas-powered nailers, staplers, and screw guns, as well as the nails, staples, screws, and other specialty fasteners that those devices use. Its products are sold in more than 40 countries by major retailers and building materials dealers, including Fastenal, Home Depot, and Lowe’s. Senco serves professional builders, including contractors, remodelers, furniture makers, and manufacturers of pallets and packaging.
Senco was in need of both technical and functional expertise to help review and optimize the configuration of their PeopleSoft SCM products. The MIPRO team engaged with SENCO to understand how they were currently using their PeopleSoft applications and then identified opportunities to refine and or expand their use of the product to drive further operational efficiency.
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Soaring Eagle
The Soaring Eagle Casino and Resort is a casino, hotel and entertainment venue owned and operated by the Saginaw Chippewa Indian Tribe, located just outside of Mt. Pleasant, Michigan. It is considered to be the largest casino in the Midwest.
MIPRO implemented PeopleSoft Inventory and did some year end optimization for Soaring Eagle.
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State of Michigan
In the later part of 2010 the State of Michigan awarded MIPRO along with a handful of vendors a contract to source Business Intelligence (BI) professional services to support the State’s data warehouse and related development.
The data warehouse is maintained and hosted by the Department of Technology, Management and Budget (DTMB) and currently supports multiple agencies, including the Michigan Department of Community Health (DCH), the Michigan Department of Human Services (DHS), the Michigan Department of Treasury (Treasury), the Michigan Department of Energy, Labor and Economic Growth (DELEG), and the State Courts Administrative Office (SCAO).
In 2011 MIPRO began providing BI professional services to the State of Michigan.
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Teradata
Teradata is the world’s leading analytic data solutions company focused on integrated data warehousing, big data analytics, and business applications. Teradata’s innovative products and services empower organizations to integrate, analyze and profit from data for competitive advantage.
MIPRO led Teradata’s transition from ADP to PeopleSoft 9.0 North American Payroll and ePay (employee self-service). MIPRO worked with Teradata to complete fit gaps, define business processes, complete configuration, complete development of interfaces to external vendors and internal systems, validate and complete reports, complete training documentation and complete the final implementation. Because the Teradata was already using PeopleSoft HR and PeopleSoft Benefits, it was important to validate and make updates to existing configuration and business processes.
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Tower Automotive
Tower Automotive has made body structures, suspension components and modules for nearly every major automotive manufacturer in the world, including: BMW, Chrysler, Fiat, Ford, General Motors, Honda, Renault, Nissan, Hyundai, Isuzu, Mazda, Toyota, Volkswagen, and Volvo. Their 12,000 employees are located in 60 facilities in four continents.
MIPRO performed an upgrade assessment and optimization for Tower’s PeopleSoft 8.9 HCM application, including Human Resources, Benefits, Manager Self Service, Employee Self Service, and the Person Model.
MIPRO described and demonstrated the new functionality, did a version comparison as well as a technical assessment. Deliverables included a project plan, hours estimate, upgrade scope document, technical architecture diagram, and a proposed technical environment strategy.
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University of Texas, Southwest Medical Center (UTSWMC)
UTSWMC ranks among the top academic medical centers in the world. Each year, the facility trains nearly 4,600 medical, graduate and allied health students. They have approximately 11,400 employees and an annual operating budget of $1.79 billion. UTSWMC physicians provide patients with the highest quality of care throughout the medical centers university hospitals, clinics, and affiliated hospitals.
UTSWMC chose MIPRO to lead their implementation of PeopleSoft 9.1 Maintenance Management and Project Costing. Despite working with another vendor on their upgrade, UTSWMC recognized MIPRO’s unrivaled expertise with PeopleSoft ALM and chose them to lead that effort. As the engagement progressed, UTSWMC recognized the depth of MIPRO’s PeopleSoft expertise and significantly increased MIPRO’s responsibility in the areas of PeopleSoft Asset Management, Inventory, Purchasing and related reporting.
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U.S. Senate
In December of 2009 the U.S. Senate began their formal process to request bids from qualified vendors. Seventeen teams came together to each bid for the right to implement PeopleSoft 9.1 HCM for the Senate. It came down to two teams left battling for the Senate’s endorsement in oral presentations, Deloitte/Oracle and MIPRO/Bart/IBM. In the end the latter team won.
“Because payroll and benefits impact all employees, ensuring a successful implementation on the first try is absolutely critical. Our long term PeopleSoft experience, which includes having been the first company to deploy PeopleSoft 9.0 for a federal agency, together with our partners’ expertise, makes us uniquely qualified to see this project through to a highly successful completion,” said Jesus Medrano, B&A Executive Vice-President and Officer-in-Charge for the Senate contract.
MIPRO is leading the PeopleSoft HCM functional activities for the US Senate’s implementation of PeopleSoft 9.1 Human Resources, Benefits Administration, Pension and Payroll. Going live in 2012 this solution will support the over 6,500 Senate employees and will replace the Senate’s existing mainframe solutions. As part of this implementation, the MIPRO team is reviewing and reengineering the Senate’s HR business processes and then mapping them into the PeopleSoft solution. The Senate chose the PeopleSoft solution and MIPRO team to enhance their operational capabilities by implementing a fully integrated, enterprise-wide PeopleSoft solution that will replace an aging infrastructure, improve and streamline business processing and achieve new levels of user productivity and operational efficiency.
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